Privacy policy

Introduction

Welcome to Glavixy. At Glavixy, protecting customer privacy and safeguarding personal information are among our highest priorities. This Privacy Policy explains how Glavixy collects, uses, processes, stores, shares, and protects customer information when customers visit our website, place orders, create accounts, contact customer support, subscribe to marketing communications, or interact with our services.

By using the website and services provided by Glavixy, customers acknowledge and agree to the practices described in this Privacy Policy. Customers are encouraged to review this policy carefully to understand how personal information is managed and protected.

Company Information

This Privacy Policy applies to all products, services, transactions, and website activities conducted through Glavixy. Customers who have questions regarding this Privacy Policy or privacy-related concerns may contact us using the information below:

• Store Name: Glavixy
• Email Address: content@glavixy.shop
• Phone Number: 7083473956
• Business Address: 5828 Los Nietos St, Buena Park, CA 90620, United States
• Website: glavixy.myshopify.com

Information We Collect

Glavixy collects various categories of personal information from customers when they place orders, create accounts, subscribe to newsletters, contact customer support, participate in promotions, or browse our website. The information we collect includes:

Personal Identifiers

We collect names, billing addresses, shipping addresses, email addresses, and telephone numbers when customers place orders, create accounts, or contact customer support. This information is essential for order fulfillment, communication, and customer service.

Commercial Information

We maintain records of products purchased, order history, transaction details, shopping cart contents, wish lists, and customer preferences. This information helps us fulfill orders, process returns, and improve product recommendations.

Financial Information

Payment information, including credit card numbers, debit card numbers, and billing addresses, is collected to process transactions. Payment data is transmitted securely to our third-party payment processors and is not stored on our servers in full.

Internet and Network Activity

We automatically collect IP addresses, browser type and version, device identifiers, operating system information, referring URLs, pages viewed, time spent on pages, clickstream data, and other usage information when customers visit our website. This data helps us analyze website performance, detect fraud, and improve user experience.

Geolocation Data

We may collect approximate location information based on IP addresses to provide localized services, calculate applicable sales tax, determine shipping options, and comply with legal requirements.

Communications and Correspondence

We retain records of customer service inquiries, emails, chat messages, reviews, survey responses, and other communications to provide support, resolve issues, and improve our services.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about browsing behavior, session data, preferences, and interactions with our website and marketing materials. See the "Cookies and Tracking Technologies" section below for more detail.

How We Use Customer Information

The information collected by Glavixy is used for the following business and commercial purposes:

Order Processing and Fulfillment

We use personal information to process orders, verify payment details, arrange shipping, provide order confirmations, send shipping updates, process refunds and exchanges, and manage returns within our 30-day return window.

Customer Service and Support

We use contact information and order history to respond to customer inquiries, resolve complaints, answer questions about products and services, and provide technical assistance.

Website Functionality and Improvement

We analyze usage data to maintain and improve website performance, optimize page loading times, troubleshoot technical issues, develop new features, and enhance overall user experience.

Personalization and Recommendations

We use browsing history, purchase history, and preferences to personalize content, recommend products, customize marketing messages, and tailor shopping experiences to individual customer interests.

Marketing and Communications

With customer consent where required, we use email addresses and contact information to send promotional materials, newsletters, special offers, new product announcements, and other marketing communications. Customers may opt out of marketing emails at any time using the unsubscribe link in each message.

Fraud Prevention and Security

We use device information, IP addresses, transaction data, and behavioral patterns to detect and prevent fraudulent transactions, unauthorized access, security breaches, and other malicious activities.

Legal Compliance and Protection

We use and retain personal information as necessary to comply with legal obligations, respond to lawful requests from government authorities, enforce our terms and conditions, protect our rights and property, and defend against legal claims.

Analytics and Research

We analyze aggregated and de-identified data to understand customer behavior, measure marketing effectiveness, conduct market research, identify trends, and make data-driven business decisions.

How We Share Customer Information

Glavixy does not sell customer personal information to third parties. However, we may share personal information with trusted service providers, business partners, and third parties in the following circumstances:

E-Commerce Platform and Hosting Services

Our website is hosted on Shopify. Shopify provides us with the online e-commerce platform that allows us to sell our products and services. Your data may be stored through Shopify's data storage, databases, and general applications. Shopify stores your data on secure servers behind a firewall. All payment processing on our store is handled directly by Shopify through their secure payment gateway. For more information on how Shopify uses your personal information, please see their privacy policy at https://www.shopify.com/legal/privacy.

Payment Processors

We share payment information with third-party payment processors and financial institutions to process transactions, verify payment methods, prevent fraud, and handle refunds and chargebacks. Payment processors are bound by PCI-DSS standards and have their own privacy policies governing the use of your information.

Shipping and Fulfillment Partners

We share customer names, shipping addresses, telephone numbers, and order details with shipping carriers and fulfillment partners to deliver orders. Standard delivery time is 3-5 working days. Shipping within the United States is free.

Marketing and Analytics Services

We may share information with email marketing platforms, advertising networks, analytics providers (such as Google Analytics), and social media platforms to deliver targeted advertising, measure campaign performance, analyze website traffic, and understand customer behavior. These third parties may use cookies and tracking technologies as described below.

Customer Service Tools

We may share customer information with third-party customer service platforms, chat tools, and support ticketing systems to provide customer assistance and manage inquiries.

Legal and Regulatory Authorities

We may disclose personal information to law enforcement agencies, government officials, regulatory authorities, or courts when required by law, subpoena, court order, or legal process, or when we believe disclosure is necessary to protect our rights, prevent fraud, ensure security, or comply with legal obligations.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, sale of assets, or other business transaction, customer information may be transferred to the successor entity or purchaser as part of the transaction.

Service Providers and Contractors

We may share information with third-party service providers who perform services on our behalf, including web hosting, data storage, IT support, market research, fraud prevention, and other business functions. These service providers are contractually obligated to use personal information only for the purposes for which it was disclosed and to protect the confidentiality and security of that information.

With Customer Consent

We may share personal information with third parties when customers provide explicit consent or direct us to do so.

Cookies and Tracking Technologies

Glavixy uses cookies, web beacons, pixels, and similar tracking technologies to collect information about browsing activity, preferences, and interactions with our website.

What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. Cookies allow the website to recognize your device, remember your preferences, and provide enhanced functionality.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function properly. They enable core features such as shopping cart functionality, secure login, order processing, and page navigation. Essential cookies cannot be disabled without impairing website functionality.

Performance and Analytics Cookies: These cookies collect information about how visitors use our website, including which pages are visited most often, how long visitors spend on each page, and any error messages encountered. We use this data to improve website performance, identify technical issues, and understand user behavior. We may use services such as Google Analytics for this purpose.

Functionality Cookies: These cookies allow the website to remember choices you make (such as language preferences, currency, and region) and provide enhanced, personalized features. They may also be used to remember changes you have made to text size, fonts, and other customizable elements.

Advertising and Marketing Cookies: These cookies are used to deliver relevant advertisements, limit the number of times you see an ad, measure the effectiveness of advertising campaigns, and track conversions. They may be set by our advertising partners and used to build a profile of your interests and show you relevant ads on other websites.

Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can configure your browser to block all cookies, accept only certain cookies, or notify you when a cookie is set. Please note that disabling essential cookies may prevent you from using certain features of our website, such as adding items to your shopping cart or completing a purchase.

To learn more about cookies and how to manage them, visit your browser's help section or consult resources such as www.allaboutcookies.org.

Third-Party Tracking and Do Not Track Signals

Third-party services integrated into our website, such as analytics providers and advertising networks, may use their own cookies and tracking technologies. We do not control these third-party cookies or the information collected by them. We encourage you to review the privacy policies of these third parties.

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. At this time, there is no universally accepted standard for how to respond to DNT signals, and our website does not currently respond to DNT browser settings.

California Consumer Privacy Rights (CCPA/CPRA)

The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides California residents with specific rights regarding their personal information. This section describes the rights available to California consumers and how to exercise them.

Right to Know

California residents have the right to request that Glavixy disclose the following information covering the twelve months preceding the request:

• The categories of personal information we have collected about you.
• The categories of sources from which the personal information was collected.
• The business or commercial purposes for which we collected or sold the personal information.
• The categories of third parties with whom we have shared personal information.
• The specific pieces of personal information we have collected about you.

Right to Delete

California residents have the right to request that Glavixy delete personal information we have collected from you, subject to certain exceptions. We may retain personal information as permitted or required by law, including to complete transactions, detect security incidents and fraud, comply with legal obligations, or for other internal lawful purposes.

Right to Correct

California residents have the right to request that Glavixy correct inaccurate personal information we maintain about you, taking into account the nature of the personal information and the purposes of processing.

Right to Opt-Out of Sale or Sharing

California residents have the right to opt out of the "sale" or "sharing" of their personal information as those terms are defined under the CCPA/CPRA. Glavixy does not sell personal information in the traditional sense (i.e., we do not exchange personal information for money). However, the use of certain cookies and tracking technologies for targeted advertising purposes may be considered a "sale" or "sharing" under California law.

To exercise your right to opt out of the sale or sharing of personal information for targeted advertising, please see the "Do Not Sell or Share My Personal Information" section below.

Right to Limit Use of Sensitive Personal Information

California residents have the right to limit the use and disclosure of "sensitive personal information" as defined by the CPRA. Glavixy does not collect or use sensitive personal information (such as Social Security numbers, precise geolocation data, or account login credentials combined with passwords) for purposes beyond those permitted by law without providing a right to limit such use.

Right to Non-Discrimination

California residents have the right to be free from unlawful discrimination for exercising their privacy rights under the CCPA/CPRA. Glavixy will not discriminate against you for exercising your California privacy rights, including by denying goods or services, charging different prices or rates, providing a different level or quality of goods or services, or suggesting that you will receive a different price, rate, level, or quality of goods or services.

Do Not Sell or Share My Personal Information

Glavixy does not sell personal information to third parties in exchange for monetary compensation. However, we may share personal information with third-party advertising partners and analytics providers for purposes that may be considered a "sale" or "sharing" under California law, including the use of cookies and tracking technologies for targeted advertising and cross-context behavioral advertising.

California residents may opt out of the sale or sharing of personal information by:

• Sending an email to content@glavixy.shop with the subject line "Do Not Sell or Share My Personal Information" and including your name and email address.
• Calling us at 7083473956 and requesting to opt out.
• Adjusting your cookie preferences or using browser-based opt-out tools provided by advertising networks and analytics providers.

Please note that opting out of targeted advertising cookies may result in you seeing less relevant advertisements, but will not reduce the total number of advertisements you see.

How to Exercise Your Privacy Rights

California residents and other customers may exercise their privacy rights by contacting Glavixy using the following methods:

• Email: content@glavixy.shop
• Phone: 7083473956
• Mail: Glavixy, 5828 Los Nietos St, Buena Park, CA 90620, United States

When submitting a request, please provide sufficient information to allow us to verify your identity and locate your personal information in our records. This may include your name, email address, phone number, order number, or other identifying details. We may request additional information to verify your identity and prevent fraudulent requests.

We will acknowledge receipt of your request and respond within the time period required by applicable law, typically within 45 days. If we require additional time (up to 90 days total), we will inform you of the reason and extension period.

Authorized Agents

California residents