Refund policy

Return Window

Customers may submit return requests within 30 days after confirmed delivery of the order. The return period begins on the delivery date recorded by the shipping carrier. This 30-day return period is Glavixy's own voluntary policy—there is no statutory cooling-off period or automatic right of withdrawal under US federal or state law for most online sales.

Requests submitted after the expiration of the 30-day return period may not qualify for return authorization or refund approval. Customers are encouraged to contact our support team as soon as possible after discovering issues with purchased products to ensure timely support and processing.

Return Eligibility and Item Condition Requirements

To qualify for a return, products must generally meet the following conditions:

• Products must remain in their original, unused, and resalable condition.
• Items should include all original packaging, accessories, manuals, inserts, labels, tags, and documentation.
• Products must not display excessive wear, intentional damage, unauthorized modifications, misuse, stains, odors, or improper handling beyond reasonable inspection.
• Proof of purchase (order confirmation, receipt, or invoice) must be provided.

Customers are encouraged to inspect products immediately upon delivery and contact Glavixy promptly if any issue is identified. Opening packaging for the purpose of inspecting the product does not disqualify an item from return, provided the product itself remains in new, unused, and resalable condition.

How to Initiate a Return

Customers wishing to return a product must contact Glavixy before shipping any items back. Unauthorized returns sent without prior approval may not be accepted or refunded. To start a return, please follow these steps:

Step 1: Contact Customer Support

Reach out to our customer support team using one of the following methods:

• Email: content@glavixy.shop
• Phone: 7083473956

Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will review your request and determine eligibility.

Step 2: Receive Return Authorization

Once your return request is approved, you will receive a return authorization along with detailed instructions on how to return the product. Approved returns within the United States will include a prepaid return shipping label or specific return shipping instructions, depending on the circumstances of the request and the product involved.

Step 3: Package and Ship the Item

Securely package the item in its original packaging (if available) along with all accessories, manuals, and documentation. Attach the prepaid return label provided by Glavixy or follow the shipping instructions given. Ship the package to the return address specified in your return authorization.

Return Address: The specific return address will be provided in your return authorization. Do not ship items back without prior approval and instructions, as unauthorized returns may not be processed.

Return Shipping Costs

Glavixy proudly offers free return shipping for approved returns within the United States. Customers whose return requests are approved may receive prepaid return shipping labels or return instructions at no cost to the customer.

Free return shipping applies only to authorized returns that fully comply with the terms outlined in this Return and Refund Policy. Unauthorized returns or packages returned without prior approval may not qualify for reimbursement or refund processing. Customers are responsible for ensuring that returned items are shipped in accordance with the instructions provided by Glavixy.

Restocking Fees

Glavixy does not charge restocking fees for eligible returns made in accordance with this Return and Refund Policy, provided the product is returned in its original, unused, and resalable condition within the 30-day return window.

However, products returned outside the acceptable condition guidelines—including items that show signs of use, lack original packaging, or are missing accessories—may be subject to partial refunds or may not qualify for refund approval. Each return is assessed individually to ensure fairness and compliance with this policy.

Refund Method and Timing

Once Glavixy receives and inspects the returned product, a refund will be processed using the original payment method used during purchase. Refunds are typically issued within 5 to 10 business days following receipt and approval of the returned item.

Please note that depending on your financial institution or payment provider, it may take an additional 3 to 7 business days for the refund to appear in your account. Glavixy is not responsible for delays caused by payment processors, banks, or credit card companies.

Refunds will include the purchase price of the product. Original shipping charges are generally non-refundable, except in cases where the return is due to a Glavixy error, such as a wrong, damaged, or defective item being shipped.

Non-Returnable Items

Certain categories of products are not eligible for return or refund due to hygiene, safety, legal, or practical considerations. These non-returnable items include, but are not limited to:

• Personalized, customized, or made-to-order products created specifically for the customer.
• Perishable goods, food items, or consumables.
• Health, hygiene, or personal care products (including but not limited to cosmetics, skincare, or intimate items) that have been opened, used, or tampered with.
• Digital products, downloadable content, software, or electronic licenses once accessed or downloaded.
• Gift cards, prepaid cards, or vouchers.
• Items marked as "final sale," "clearance," or "non-returnable" at the time of purchase.

Customers are encouraged to review product descriptions and listings carefully before purchasing to ensure they understand which items may be non-returnable. If you have questions regarding the return eligibility of a specific product, please contact our customer support team before placing your order.

Exchanges

Glavixy is committed to customer satisfaction. If you would like to exchange a product for a different size, color, style, or model, please contact our customer support team at content@glavixy.shop or 7083473956 to discuss available options.

Exchanges are subject to product availability. If the desired replacement item is available, we will provide instructions for returning the original product and arrange shipment of the replacement. If the desired item is unavailable, a full refund will be issued instead.

Exchange requests must be made within the 30-day return window and follow the same eligibility and condition requirements outlined in this policy. Glavixy provides free return shipping for approved exchanges within the United States.

Damaged, Defective, or Incorrect Items

Glavixy takes great care in fulfilling and packaging orders to ensure that all products arrive in perfect condition. However, if you receive a damaged, defective, or incorrect item, please contact us immediately so we can resolve the issue quickly and professionally.

Reporting Damaged or Defective Items

Customers who receive damaged or defective products should contact Glavixy within 7 days of delivery to report the issue. Please provide:

• Your order number.
• A clear description of the damage or defect.
• Photographs showing the damaged or defective product, including packaging if applicable.

Contact our support team at:

• Email: content@glavixy.shop
• Phone: 7083473956

Resolution for Damaged, Defective, or Wrong Items

Glavixy will work with you to resolve the issue promptly. Depending on the nature of the problem and product availability, we will offer one of the following solutions:

• A replacement product shipped at no cost to you.
• A full refund, including applicable original shipping charges.
• A partial refund or store credit if a replacement or full return is not feasible.

Return shipping for damaged, defective, or incorrect items is always free—Glavixy will provide prepaid return shipping labels or instructions at no cost to the customer. Customers will not be responsible for return shipping costs in these cases.

Order Cancellation

Glavixy strives to process and fulfill orders quickly to ensure prompt delivery. Customers who wish to cancel an order should contact us as soon as possible.

Cancellation Before Shipment

If your order has not yet been shipped, we will make every effort to cancel it and issue a full refund. Please contact our customer support team immediately at:

• Email: content@glavixy.shop
• Phone: 7083473956

Include your order number and a clear request for cancellation. If the order is successfully canceled before shipment, a full refund will be processed within 5 to 10 business days.

Cancellation After Shipment

Once an order has been shipped, it cannot be canceled. However, customers may refuse delivery or initiate a return following the procedures outlined in this Return and Refund Policy once the order is received. Standard return eligibility, conditions, and timelines will apply.

Lost or Undelivered Packages

Glavixy partners with reliable carriers to ensure timely and secure delivery. Standard delivery time within the United States is 3 to 5 business days from the date of shipment. If your order does not arrive within the expected timeframe or if a package is marked as delivered but you have not received it, please contact us immediately.

We will work with the shipping carrier to investigate and locate the package. Depending on the outcome of the investigation, Glavixy may issue a replacement or refund at no cost to you. Customers are encouraged to monitor tracking information provided at the time of shipment and report delivery concerns as soon as possible.

Refusal of Delivery

Customers have the right to refuse delivery of a package at the time of delivery. If you refuse a shipment, the package will be returned to Glavixy, and a refund will be processed once the item is received and inspected. Refunds for refused deliveries are subject to the same inspection and condition requirements as standard returns.

Please note that if a package is refused without a valid reason (such as damage or incorrect item), original shipping charges may not be refunded. Customers who anticipate refusing a delivery are encouraged to contact Glavixy in advance to discuss the situation and available options.

Partial Refunds

In certain situations, Glavixy may issue a partial refund rather than a full refund. Partial refunds may apply when:

• The returned product shows signs of use, wear, damage, or alteration beyond reasonable inspection.
• The product is missing original packaging, accessories, documentation, or components.
• The return is submitted outside the 30-day return window but is approved on a case-by-case basis as a customer service gesture.
• The product condition does not meet the eligibility requirements outlined in this policy but is still accepted for return.

Customers will be notified before a partial refund is processed and will have the opportunity to discuss the matter with our customer support team.

Fraudulent or Abusive Returns

Glavixy is committed to maintaining a fair and transparent return process for all customers. However, Glavixy reserves the right to refuse, limit, or deny returns, refunds, or future purchases in cases involving suspected fraud, abuse, or misuse of our return policy, including but not limited to:

• Returning used, worn, or damaged items misrepresented as unused or defective.
• Excessive or frequent returns indicating misuse of the return policy.
• Returning items purchased from unauthorized third-party sellers or other retailers.
• Providing false information or documentation regarding product condition or purchase details.

Glavixy may investigate suspicious return activity and take appropriate action, including suspension or termination of customer accounts, refusal of returns, or legal action if necessary.

Manufacturer Warranties

Certain products sold by Glavixy may be covered by manufacturer warranties provided by the original manufacturer. These warranties are separate from Glavixy's Return and Refund Policy and are subject to the terms, conditions, and limitations set by the manufacturer.

Customers seeking warranty service or support should contact the manufacturer directly or reach out to Glavixy for assistance in facilitating warranty claims. Glavixy is not responsible for the terms, fulfillment, or denial of manufacturer warranties but will make reasonable efforts to assist customers in resolving warranty-related issues.

California Consumer Privacy Act (CCPA) and Customer Data

Glavixy respects the privacy and rights of all customers, including residents of California. In compliance with the California Consumer Privacy Act (CCPA) and other applicable privacy laws, Glavixy collects, uses, and protects customer information in accordance with our Privacy Policy.

California residents have the right to request information about the personal data we collect, request deletion of personal data, and opt out of the sale of personal information (if applicable). To exercise your privacy rights or for more information, please contact us at content@glavixy.shop or review our Privacy Policy.

Dispute Resolution and Governing Law

This Return and Refund Policy, and any disputes arising from or related to returns, refunds, or purchases from Glavixy, shall be governed by and construed in accordance with the laws of the State of California and applicable federal law of the United States, without regard to conflict of law principles.

Customers agree to make good-faith efforts to resolve disputes informally by contacting Glavixy customer support before pursuing formal legal action. If informal resolution is not successful, disputes may be resolved through binding arbitration or in the state or federal courts located in California, as applicable.

Policy Updates and Modifications

Glavixy reserves the right to update, modify, or revise this Return and Refund Policy at any time to reflect changes in business practices, legal requirements, or customer service standards. Policy updates will be posted on this page with the effective date clearly indicated.

Customers are encouraged to review this Return and Refund Policy periodically to stay informed of any changes. Continued use of Glavixy's website and services following policy updates constitutes acceptance of the revised terms.

Contact Information

If you have questions, concerns, or need assistance regarding returns, refunds, exchanges, damaged products, or any other matter related to this Return and Refund Policy, please contact Glavixy using the information below:

• Store Name: Glavixy
• Email Address: content@glavixy.shop
• Phone Number: 7083473956
• Business Address: 5828 Los Nietos St, Buena Park, CA 90620, United States
• Website: glavixy.myshopify.com

Our customer support team is dedicated to providing professional, courteous, and timely assistance to ensure a positive shopping experience for all Glavixy customers. Thank you for choosing Glavixy.