Shipping policy

Shipping Destinations

Glavixy currently ships to addresses within the United States. We deliver to all 50 states, including Alaska and Hawaii, as well as U.S. territories and military APO/FPO addresses. At this time, we do not offer international shipping to destinations outside the United States. Customers must provide a valid, deliverable U.S. shipping address at checkout. We cannot ship to P.O. boxes for certain oversized or signature-required items; any such restrictions will be noted on the product page. Please ensure that your shipping address is accurate and complete to avoid delivery delays or issues.

Shipping Rates and Free Shipping

Glavixy is pleased to offer free standard shipping on all orders shipped within the United States. There are no minimum purchase requirements, no hidden fees, and no additional shipping charges at checkout for domestic deliveries. Applicable sales tax will be calculated and added at checkout based on your shipping destination, but shipping itself is always free. This policy applies to standard ground shipping; any special shipping services, if offered, will be clearly disclosed with associated costs before you complete your purchase.

Order Processing and Handling Time

Orders are generally processed within 1 to 2 business days after payment confirmation. Processing time includes payment verification, inventory confirmation, quality inspection, secure packaging, and coordination with our shipping carriers. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will be processed on the next business day. During peak shopping periods—such as Black Friday, Cyber Monday, and the holiday season—processing times may be slightly extended; any such delays will be communicated via email or on our website.

Delivery Time Estimates

Once your order has been shipped, estimated delivery time is 3 to 5 business days within the United States. This estimate begins from the date of shipment, not the date of order placement. Actual delivery times may vary depending on your location, the shipping carrier's schedule, weather conditions, transportation delays, and other factors beyond Glavixy's control. While we strive to ensure timely delivery, these estimates are not guaranteed commitments. Remote or rural areas may experience longer delivery times. For time-sensitive orders, please contact us at content@glavixy.shop or 708-347-3956 before placing your order.

Shipping Carriers and Methods

Glavixy partners with reputable national carriers such as USPS, UPS, FedEx, and other regional logistics providers to ensure reliable delivery. The specific carrier and service level for your order will be selected based on your location, package size and weight, and delivery speed. We reserve the right to choose the most efficient carrier and shipping method for each order. If you have a carrier preference or special delivery instructions, please contact us before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email at the email address provided at checkout. This email will include your tracking number and a link to the carrier's tracking portal, where you can monitor your package's progress in real time. Tracking information is typically updated within 24 hours of shipment. If you do not receive a shipping confirmation email within 3 business days of placing your order, please check your spam or junk folder, then contact us at content@glavixy.shop or call 708-347-3956 for assistance. You may also log into your Glavixy account to view order status and tracking details.

Split Shipments

If your order contains multiple items, some items may ship separately due to inventory availability, warehouse location, size, weight, or carrier restrictions. In such cases, you may receive multiple shipping confirmation emails, each with its own tracking number. Split shipments are sent at no additional cost to you—free shipping applies to each package. All items will be delivered to the same shipping address unless you contact us to arrange otherwise. If you have questions about a split shipment, please reach out to our customer service team.

Shipping Address Changes

Please review your shipping address carefully before completing your purchase. Once an order has been submitted and payment confirmed, we begin processing immediately, and address changes may not be possible. If you need to update your shipping address, contact us at content@glavixy.shop or 708-347-3956 as soon as possible. We will make every effort to accommodate your request if the order has not yet shipped. Once a package is in transit, address changes must be arranged directly with the shipping carrier; Glavixy cannot guarantee successful address corrections after shipment.

Delivery Delays

While Glavixy and our shipping partners work diligently to ensure on-time delivery, delays may occasionally occur due to factors beyond our control, including but not limited to: severe weather, natural disasters, carrier volume surges, public health emergencies, transportation strikes, customs inspections (for military addresses), incorrect or incomplete shipping addresses, and other unforeseen logistical issues. We are not liable for delays caused by such events. If your order is significantly delayed beyond the estimated delivery window, please contact the carrier using your tracking number for the most current information, and feel free to reach out to us at content@glavixy.shop or 708-347-3956 for assistance.

Lost or Missing Packages

If your package shows as delivered in the tracking system but you have not received it, please take the following steps:

  • Check around your delivery location, including porches, side doors, garages, and with neighbors or building management.
  • Verify that the shipping address on your order confirmation is correct.
  • Wait 24 hours, as carriers sometimes mark packages as delivered before final placement.
  • Contact the shipping carrier directly using your tracking number to open a delivery inquiry.

If the carrier confirms the package is lost, please contact Glavixy at content@glavixy.shop or 708-347-3956 within 30 days of the estimated delivery date. We will work with you and the carrier to resolve the issue, which may include filing a claim, issuing a replacement, or providing a refund, depending on the circumstances and carrier investigation results. Glavixy is not responsible for packages confirmed as delivered by the carrier to the address you provided at checkout.

Damaged Packages

All orders are carefully inspected and securely packaged before shipment. If your package arrives visibly damaged, please take the following steps:

  • Note any visible damage on the carrier's delivery receipt, if signed for in person.
  • Photograph the damaged packaging and any damaged items inside before unpacking fully.
  • Retain all original packaging materials, including boxes, cushioning, and shipping labels.
  • Contact Glavixy at content@glavixy.shop or 708-347-3956 within 48 hours of delivery with your order number, photos, and a description of the damage.

We will review your claim promptly and work with you to arrange a replacement, repair, or refund as appropriate. Damaged items may need to be returned for inspection; return shipping will be prepaid by Glavixy in such cases. Please do not discard damaged items or packaging until your claim has been resolved.

Undeliverable Packages and Returns to Sender

Packages may be returned to Glavixy by the carrier as undeliverable due to an incorrect or incomplete address, refusal of delivery, multiple failed delivery attempts, or the recipient being unavailable. If your package is returned to us, we will contact you at the email address on file to arrange reshipment. You may be asked to verify or update your shipping address. Glavixy will cover the cost of one reshipment attempt for packages returned due to carrier error or address issues beyond your control. If the package was returned due to an incorrect address you provided, refusal of delivery, or failure to respond to carrier delivery notices, you may be responsible for the cost of reshipment or may choose to receive a refund minus any original shipping costs (if applicable) and a restocking fee, at Glavixy's discretion.

Refused or Unclaimed Shipments

If you refuse delivery of your order or fail to claim your package within the carrier's holding period, the package will be returned to Glavixy. Refusal or abandonment of a shipment may result in forfeiture of your right to a full refund. Glavixy reserves the right to deduct return shipping costs, restocking fees, and any carrier fees from your refund. If you need to refuse or cancel a shipment in transit, please contact us immediately at content@glavixy.shop or 708-347-3956 so we can assist you and minimize fees.

Military and Overseas U.S. Territories

Glavixy ships to APO, FPO, DPO, and U.S. territories (including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands) at no additional charge, using USPS or other authorized carriers. Deliveries to these addresses may take longer than standard domestic shipments—typically 7 to 21 business days—due to military or customs processing. Packages shipped to APO/FPO/DPO addresses may be subject to inspection and additional security procedures. While Glavixy covers the cost of shipping, you are responsible for any duties, taxes, or fees imposed by the destination territory or military postal system, though these are rare for shipments within the U.S. postal system. For questions about military or territory shipping, please contact us at content@glavixy.shop or 708-347-3956.

International Shipping

Glavixy does not currently offer international shipping to destinations outside the United States and its territories. Orders with international shipping addresses will not be accepted at checkout. If you are located outside the U.S. and wish to purchase from Glavixy, you may use a package forwarding service at your own risk and expense. Glavixy is not responsible for customs duties, import taxes, delivery delays, or issues arising from the use of third-party forwarding services. All forwarding service fees, duties, and taxes are the customer's responsibility.

Customs, Duties, and Taxes

Because Glavixy ships only within the United States and its territories, customers generally will not encounter international customs duties or import taxes. For shipments to U.S. territories such as Puerto Rico or Guam, and to military addresses, customs inspections may occur, but additional fees are uncommon. Any such fees, if imposed by local authorities, are the responsibility of the customer. Sales tax is calculated and collected at checkout based on the destination address, in accordance with applicable state and local tax laws. Prices displayed on our website are exclusive of sales tax unless otherwise noted.

Shipping Restrictions

Certain products may be subject to shipping restrictions due to size, weight, hazardous materials regulations, state or federal law, or carrier limitations. Any such restrictions will be clearly noted on the product page. Examples of restricted items may include aerosols, flammable materials, lithium batteries (subject to quantity and packaging rules), oversized furniture, and items prohibited by carrier or local law. If you attempt to order a restricted item, you will be notified at checkout, or we will contact you after order placement to discuss alternatives, partial fulfillment, or cancellation and refund. For questions about specific product shipping restrictions, please contact us at content@glavixy.shop or 708-347-3956 before placing your order.

Holiday and Peak Season Shipping

During major shopping events and holidays—including but not limited to Black Friday, Cyber Monday, Christmas, New Year's, and other peak periods—order volumes increase significantly, and shipping carriers experience higher demand. During these times, processing and delivery may take longer than usual. We recommend placing orders early to ensure timely delivery. Glavixy will post any holiday shipping deadlines, extended processing times, or carrier delays on our website and via email. While we do our best to meet delivery expectations during peak periods, we cannot guarantee delivery by a specific date. For holiday orders, please monitor your tracking information closely and contact us promptly if you have concerns.

Signature Requirements and Delivery Confirmation

Most shipments do not require a signature upon delivery and will be left at the address provided. However, for high-value items, certain product categories, or based on carrier policy, a signature may be required. If a signature is required and no one is available to sign, the carrier will leave a delivery notice with instructions for rescheduling delivery or picking up the package at a carrier facility. You may also be able to authorize release of the package or provide delivery instructions through the carrier's website or customer service. Glavixy is not responsible for delays or non-delivery due to signature requirements if the recipient is unavailable. If you know you will be unavailable, we recommend using the carrier's tracking portal to arrange an alternative delivery time or location.

Order Cancellation Before Shipment

If you need to cancel your order, please contact us at content@glavixy.shop or 708-347-3956 as soon as possible. Orders that have not yet been processed or shipped can typically be canceled without charge. Once an order has been shipped, it cannot be canceled, but you may return it in accordance with our Return Policy after delivery. We process orders quickly, so prompt communication is essential if you wish to cancel.

Contact Us for Shipping Questions

If you have any questions or concerns about shipping, delivery times, tracking, carrier selection, address changes, or any other shipping-related matter, please do not hesitate to contact Glavixy. Our customer service team is here to assist you and ensure a smooth delivery experience.

Email: content@glavixy.shop
Phone: 708-347-3956
Mailing Address:
Glavixy
5828 Los Nietos St
Buena Park, CA 90620
United States

We strive to respond to all inquiries within one business day. For the fastest response, please include your order number and a detailed description of your question or issue.

Changes to This Shipping Policy

Glavixy reserves the right to update or modify this Shipping Policy at any time to reflect changes in our operations, carrier partnerships, service offerings, or legal requirements. Any changes will be posted on this page with an updated effective date. Your continued use of our website and services after any changes constitutes your acceptance of the revised policy. We encourage you to review this Shipping Policy periodically, especially before placing an order, to stay informed of our current shipping practices and terms.